At Artishops.net, we are committed to providing you with reliable, high-quality maintenance and repair services. However, we understand that plans can change or unexpected situations can arise. This policy clearly outlines the terms and procedures for booking cancellations and refund eligibility on the Artishops platform and mobile apps.

1. Booking Cancellations

A. Customer-Initiated Cancellations

• Before Acceptance: You can cancel any service booking free of charge at any time before an artisan or service provider officially accepts it. To do so, navigate to your booking details within the Artishops app or web dashboard and select "Cancel Booking." If you made an advance payment for this service, a full refund will be credited back to you.
• After Acceptance: Once a service provider has accepted your booking and locked in their schedule for your job, cancellations may be subject to a nominal reservation fee to compensate the artisan for their committed time and travel planning.

B. Provider-Initiated Cancellations (Unavailability)

In the rare event that an approved Artishops provider is unable to fulfill a scheduled appointment due to an emergency or unforeseen circumstances, the provider will decline or cancel the service request. In this situation, you can choose one of the following options:

1. Reschedule the Appointment: Our platform will assist you in shifting the job to a new time slot that fits your schedule.
2. Cancel for a Full Refund: You can cancel the booking entirely, and no cancellation or processing fee will be applied.

2. Refund Guidelines

When an advance payment or booking fee is refunded under this policy, the funds are automatically processed and credited directly into your Artishops digital wallet or reversed via the original local payment gateway (such as Mobile Money).

Non-Refundable Situations

To maintain a fair marketplace for our hardworking local artisans and handymen, the following situations are not eligible for a full refund:

• Post-Acceptance Late Cancellations: Canceling a booking after the provider has already accepted the job and traveled to your location.
• Subjective Dissatisfaction: If you are unsatisfied with the work, but the artisan completed the service fully and correctly as explicitly described in the service scope on the app.
• Minor Delays: Experiencing minor inconveniences or slight arrival delays due to local traffic or unavoidable transit variables.
• Scope Changes: Requesting modifications or expansions to the job's scope after the artisan arrives. Any changes to the scope must be agreed upon and may incur additional service charges.

3. Service Dispute Resolution

If you have any concerns regarding the quality of a completed job, or if there is a disagreement regarding a cancellation fee, we are here to help resolve it fairly.

1.File a Dispute:Within 48 hours of the scheduled service.

Contact our customer support team immediately. Do not attempt to resolve financial disputes independently with the artisan outside the platform.

2.Investigation Phase:Reviewing logs and evidence.

Our dedicated support agents will review the booking details, communication history, and any photo evidence provided by both the customer and the artisan.

3.Resolution Decision:Amicable settlement.

Bite Infotech will issue a fair determination. If the artisan is found at fault, a partial or full wallet refund will be processed within 3 to 5 business days.

4. Important Notes

• Platform Coverage: This Refund and Cancellation Policy applies universally to all bookings made through the Artishops website, provider apps, and customer platforms.
• Policy Modifications: Bite Infotech Consult reserves the right to modify or update this policy at any time without prior individual notice. The latest version will always be accessible on this page.
• Binding Agreement: By registering an account and booking a service on Artishops.net, you explicitly agree to be bound by the terms of this Refund and Cancellation Policy.

Contact Customer Support

If you have any questions or need to report an issue with an artisan booking, please reach out to our team:

• Email Support: help@artishops.net